Delivery method and charges


The goods will be delivered by courier with a special accompanying reference data sheet having no fiscal effect. Online sales are in fact assimilated with mail-order sales, which are exempt from any obligation regarding the certification of payable amounts by means of sales receipts having fiscal value pursuant to sub-section ‘oo’ of Art. 2 of Presidential Decree 696/1996 and Resolution 274/E of 2009. No invoice will be issued unless this is specifically requested by the Client. In this case the document issued by the Vendor will be forwarded, together with the goods or via e-mail, to the person who placed the order (as required by Art. 14 of Presidential Decree 445/2000 and Leg. Decree 52/2004). For issuance of an invoice, reference will be made to the information provided by the Client at the time the order was placed. No variation may be made following issuance thereof.

Delivery times vary from 3 to 7 working days, depending on the destination.

Charges for transportation costs and handling will be clearly indicated at the time the order is submitted. Payment of the goods by the Client will occur using the method chosen when an order is placed. No further charges will be owing on the part of the Client with respect to the total sum of the order.

No liability may be attributed to the Vendor in the case of a delay in processing an order or late delivery of the same.

Unless otherwise specified by our Customer Service (which may be contacted via the e-mail address delivery will occur at the address of the purchaser. When the courier delivers the goods, the Client will be responsible for checking:

  • that the number of boxes delivered corresponds to the number indicated in the shipping document;
  • that the packaging is intact and not damaged or wet or in any case altered, also with respect to the sealing materials used (adhesive tape or metallic binding strips).


Any damage to the packaging and/or to the product or a mismatch regarding the number of packages or indicated data must be immediately reported, placing the wording ‘RISERVA DI CONTROLLO’ [or: ‘SUBJECT TO INSPECTION AND VERIFICATION’] on the delivery note of the courier. Once the document of the courier has been signed the Client can not present any claim or objection concerning the external characteristics of the goods delivered.

Any problems concerning the physical integrity, the correspondence or completeness of delivered items must be reported within 7 (seven) days from delivery in the manner established in the document.